Review Reconceptualization Empirical Test -Myassignmenthelp.Com

Question: Discuss About The Review Reconceptualization Empirical Test? Answer: Introducation In the case study, communication barriers were present. First, there was no proper communication medium between the two owners which led to lack of consensus as each took his position without talking or seeing each other. Secondly, Mr. Patel distracted the communication process by speaking in a low tone which made Thandeka not to understand the conversation (Quintanilla and Wahl 2015). Thirdly, Mr. Patel failed to issue his message wholesomely in a manner that could be understood by the employees regarding stating his reasons for the change of routes. At the same time, the barrier of difference in perception was evident, where Mr. Lewane failed to recognize religious differences thus failing to observe the Friday prayers for the Muslims and ending up firing Josef Khalifa (Ferraro and Briody, 2017). Lack of interest as a barrier was evident in the reaction by the drivers who saw the communication business process as oppressive and kept shouting thus distorting the process. Channels of communication Face to face communication- the process involves speaking with one another on a physical basis where a message is interpreted as the other speaks (Men, L.R., 2014). The mode is present in the case study as seen where Mr. Patel talks to the truck drivers on a face to face meeting. At the same time, a downward communication system is used in the organization where the authority flows from the top management directly to the lower level employees. Horizontal communication is equally evident in the case where one of the drivers speaks to the colleagues regarding the message being delivered by Mr. Patel (Miller and Barbour, 2014). Broadcast Media The media involves radio, tv and others meant for reaching the mass audience. nvolves the writing of emails from one person to another to transfer and receive feedback on messages. It is an efficient method which is less personal. Written communication refers to the state where individuals within an organization write letters, notices, memos, or notices to recipients who channel the feedback through respective means. Non-verbal Codes and Examples from Case Kinesics- refers to body movements, gestures, postures, eye contact, and facial expressions in a communication process. Proxemics- refers to the use of physical distance from one person to another Physical appearance- refers to the hair and clothing types Haptics- refers to the duration, placement, and strength of touch Environment- refers to the structures of physical features in a surrounding The video displayed the wide use of kinesics where the people in the office used eye contact whenever the speaker was talking. On the other hand, the use of facial expression was evident in the case of the guy being fired which displayed a surprise or disbelief (Burgoon, Guerrero and Floyd, 2016). At the same time, the use of proxemics was evident in the case where the two men talking drew closer thus indicating marketing emotions in the conversation. Moreover, the video used the environment to display the surrounding which explained an office setup. Diversity refers to the condition of having a differing composition of elements in a given environment. The three layers of diversity include cultural, demographic, and the individual diversity. Cultural diversity is present in the scenario through the distinct way which Jana expresses herself in dressing and the tattoos. Individual diversity is present in the case as depicted by the manner in which Jana acts shy and dissociates herself from the rest of the people as opposed to all other people who previously worked in the same organization (Samovar, Porter, McDaniel, and Roy, 2014). Her ideology seems to differ with the rest including that of the employer in the workplace. Cultural diversity is equally present based on the way Jana behaves similarly to those coming from her home area who at the same time can be recognized through the accent. Therefore, all the three levels of diversity remain present in the case scenario. The term refers to the belief that one culture is superior to that of others (Siamagka and Balabanis, 2015). In the case scenario, Mr. Lewane holds to his culture which he perceives people to be open and air out their issues as opposed to the belief by Jana who tends to remain to herself and isolate every time at the workplace. Therefore, the belief that there must be something wrong with Jana explains the fact that the boss holds his culture stronger to determine a problem with anyone acting on the contrary. Stereotype refers to a specific way of thought or perception adopted about specific things or people whose behavior represents the entire population of the rest. The term explains the feeling of people being associated with a certain practice such s sacred practices by coming from a particular location known for a given practice (McGlone, and Pfiester, 2015). In the Scenario, Jana faces stereotype given the accent she possesses and is thus used to judge her location given the dominant dialect in the area. Email to Shakti Consultation Thank you for the opportunity to have me offer the consultancy services to your firm. I understand the importance of communication and feel better placed to offer the services in restoring good relations and growth. I will be available anytime from next week when we can schedule a meeting to discuss the underlying issues. Once again, thanks for the offer. I am looking forward to being of value to your company. References Burgoon, J.K., Guerrero, L.K. and Floyd, K., 2016.Nonverbal communication. Routledge. Ferraro, G.P. and Briody, E.K., 2017.The cultural dimension of global business. Taylor Francis. McGlone, M.S. and Pfiester, R.A., 2015. Stereotype threat and the evaluative context of communication.Journal of Language and Social Psychology,34(2), pp.111-137. Men, L.R., 2014. Strategic internal communication: Transformational leadership, communication channels, and employee satisfactionagn.Maement Communication Quarterly,28(2), pp.264-284. Miller, K. and Barbour, J., 2014.Organizational communication: Approaches and processes. Nelson Education. Quintanilla, Management. and Wahl, S.T., 2015.Business and professional communication: Keys for workplace excellence. Sage Publications. Samovar, L.A., Porter, R.E., McDaniel, E.R. and Roy, C.S., 2014.Intercultural communication: A reader. Cengage Learning. Siamagka, N.T. and Balabanis, G., 2015, October. Revisiting consumer ethnocentrism: review, reconceptualization, and empirical testing. American Marketing Association.